FAQ

Who should use Valorwings?
The service is geared for Airbnb hosts. Of course, if you use services like Homeaway, VRBO, Flipkey and others, Valorwings will also meet your needs.

What is the Valorwings service offering?
Valorwings helps people host guests using Airbnb (or comparable sites like Homeaway and VRBO). We can handle key exchange, cleaning, maintenance, guest communication, WiFi support and guest bookings, before, during and after each reservation.

Can I use Valorwings even if I don't list my property on Airbnb?
Absolutely. While there are innumerable benefits to hosting on Airbnb, Valorwings is here to assist you in the short term rental of your home, apartment or similar space, regardless of service you use.

What is the cost of using the Valorwings service?
That all depends on the services needed. Before getting started, we take a look at your short term rental needs and then provide a recommendation of the services required. Our goal, of course, is to help you make money, so we price our services so that your hosting activities are profitable. That way, you’ll continue to use Valorwings and recommend our service to people within your network.

How does Valorwings help me earn more from my rental property?
Through our extensive experience as Airbnb hosts ourselves, Valorwings has developed a formula to help our customers maximize their short term rental activities. We take into account criteria such as zip code, number of bedrooms, historical pricing data and current prices of comparable listings. We also look at supply and demand factors such as special events and festivals that may affect market conditions on prices.

What happens if guests damage my property?
Valorwings can help you screen guests before they complete reservations, and we check and document your property between guest stays. Please reach out to us immediately if something is not how you left it, and we’ll do our best to take care of it. Of course, we recommend that our hosts invest in homesharing liability insurance. We’re happy to recommend service providers for coverage and special rates.

Where does Valorwings currently operate?
We’re currently serving hosts in the Chicagoland area, including the following neighborhoods: The Loop, River North, River West, Gold Coast, Old Town, Lakeview, Chatham, Boys Town, Wrigleyville, Uptown, Logan Square, Lincoln Square, Rogers Park, South Shore, Greektown, Little Italy, Ukrainian Village, Humboldt Park, West Loop, Streeterville, Bronzeville, South Loop, Pilsen, University Village, Hyde Park, Lincoln Park, Wicker Park, Bucktown, Andersonville and Ravenswood. We’re growing fast, so stay tuned to new markets we’re rolling out services.

How do I get started?
It’s very simple. Just complete the online form and a Valorwings representative will be in touch with you. We’ll discuss your property, answer any questions you may have and set up an in-person meeting to get your place ready for the Valorwings service. Once registered as a Valorwings customer, leave the rest to us.

What are the Concierge and Ticketing Services?
We know that being a host is a lot of work. Nevertheless, work or play, when traveling, people want to explore, find entertainment and just have a memorable time in the cities that they visit. However, as a host, finding the time to stay abreast of what band is coming to town, let alone finding the best deal on tickets for your guests, goes way beyond hosting responsibilities. Still, helping guests uncover those hidden gems will translate to a guest experience that far exceeds expectations. This, of course, results in better reviews, resulting in better visibility on Airbnb, leading to more pageviews and bookings. In other words, more money in your pocket!

At the same time, knowing the major festival and event calendars helps you as a host forecast demand to accurately price your short term rental.

Through our Pro, Acehopper, we make it easy to recommend activities for your guests. It’s also a convenient place where people can find and purchase tickets for concerts, plays, sports events, attractions and more, while also knowing when the bus or train is arriving, checking bikeshare availability, reserving parking, etc.

Acehopper is completely free for your guests to download on their iPhone, iPad or Android device. Included with the Valorwings service, our representatives will let your guests know about Acehopper. Think of it as the "front desk concierge" for Airbnb.